About EmilyEmily Ruppe is a Solutions Engineer at Jeli.io whose greatest accomplishment was once being referred to as “the Bob Ross of incident reviews.” Previously Emily has written hundreds of status posts, incident timelines and analyses at SendGrid, and was a founding member of the Incident Command team at Twilio. She’s written on human centered incident management and facilitating incident reviews. Emily believes the most important thing in both life and incidents is having enough snacks.Links Referenced:Jeli.io: https://jeli.ioTwitter: https://twitter.com/themortalemilyHowie Guide: https://www.jeli.io/howie/welcome

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