This episode explores the transformative impact of artificial intelligence on the retail industry, highlighting how AI can enhance customer experiences, optimize supply chains, and drive data-driven insights. Key topics include personalization strategies, customer service improvements, and best practices for tech investments.• Exploring the role of AI in customer data analysis • Insights into personalization techniques across touchpoints • Importance of AI in optimizing supply chain operations • Enhancing store layouts through consumer behavior analytics • The evolution of customer service with AI technologies • Recommended approaches for tech investment strategies

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