A massive 73% of customers say they will abandon a business if it does not meet their expectations.I've got two precious words for you that will help your business stay competitive, be profitable, and run smoothly:Employee engagement.That's right. A company culture based on empowerment will provide fantastic customer service and provide a company with high morale and, ultimately, the healthiest bottom line.Customer expectations are continually rising, so it has become increasingly important for companies to invest in people who can provide world-class customer service experiences.Join Jon Lenz and me as we explore what you need to know to build and maintain a culture of empowerment and how that will affect your company's bottom line.Become a supporter of this podcast: https://www.spreaker.com/podcast/schmidt-list-business-insights--2664825/support.

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