Jonathan Corbin, Eugene Mann, and Sami Shalabi have put together decades of combined experience in senior positions at Hubspot, Google, Adobe, Stripe, IBM - need I say more - to COMPLETELY revolutionize how companies engage with customers. I will let them explain to us in this 10th!! ScaleApp Podcasts episode but the way I see it is that they have revolutionized the customer support experience as a wedge for impacting the entire sales experience. Turns out that customer support alone is a half TRILLION $ business.They have raised $28 million from VCs including the MIT affiliate fund, E14 (I am an LP), and already have impressive metrics including:93% of inquiries resolved autonomously 81% reduction in support costs 2x increase in team productivity 60% faster resolution timeJust listen!!! and if you like it, LIKE it!!

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