Send us a textFull episode of Saugatalks with John Michelsen, Chief Executive Officer at Krista SoftwareWatch Full Episode on YouTube: https://youtu.be/37WbvFCTZTcTimecodes:00:00 Intelligent Automation and technology that understands people04:47 Automation Trends 202207:00 Transforming Organizations, Making the machines do the work 08:50 Metaverse, Collaboration Between People, Systems and AI 10:42 Customer Experience, Conversational Tech13:39 New Expectations and Human Skills of the Future15:50 Machines are Getting Smarter, Creativity, Planning, Resourcefulness, Empathy 18:59 Repeatable Tasks and Humans Doing the Work that Should be Given to the Machines 21:20 Skills We Must Have, Humans Evolution and Ability to be Creative23:50 IT and Business Collaboration, Self-Serve Automation Capabilities27:10 Sense of Ownership, Pride, Motivation to Drive the Change30:25 Take Aways - Human Aspect of Automation, Business Outcomes, Big Step Towards Intelligent Automation in 2022John’s Profile: https://linkedin.com/in/john-michelsen-22b46Website: https://kristasoft.com  (Company Website)Twitter: https://twitter.com/KristaSoft-------------------------------------------------------------------------------------------------------------------CONNECT with Irene Lyakovetsky & SaugaTalks:- Subscribe to this YouTube channel http://bit.ly/SaugaTalksSubscribe​​- Twitter: https://twitter.com/lyakovet​​​- LinkedIn: http://bit.ly/SaugaTalksLI​​ - Facebook: https://www.facebook.com/search/top?q=saugatalksand on major podcasting platformsShare, Like & Comment to grow the audience and this channel where brilliant fascinating guests discuss today and tomorrow's technology.Support the show

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