In this episode we discuss when to celebrate the sale and how to stay connected with the homeowner.When To Celebrate The SaleHey everybody . Welcome back to Close It Now. Sam Wakefield here. Hey, I've got a cool topic today. It's something that's really important, but I think a lot of us miss the importance of it about when to actually celebrate a sale. When do we celebrate the deal? So that's going to be the topic it's really important because we, everybody has it in the wrong place.They put the celebration in the wrong moment, because I've got a question for you, you know, when do we actually get paid? When do we get paid? We're going to talk about that today. So thank you for joining me again, welcome back to Close It Now, it's been a while since we have chatted, but uh you know, life happens.In fact, I've got a report and recording an entire podcast of what's been going on in my life. I hope you can relate because there's a very powerful message in that as well. So that'll be in the next episode, but today we are talking about you know, the things that, uh, kinda throw us off track, you know, are there's a book that I read that actually I've listened to it and read it in a couple of different versions, uh, numerous times over the years and I highly, highly, highly recommend it. It's called Go For No, Go For No, basically the concept is if you set a no goal, how many times can I hear no. And try to get as many of those as possible, you end up of course making more sales, but it also, what it does, it keeps you from, you know, getting off track when you are on a roll, when you're doing great and say by Tuesday, you've hit your goal for the week. What do you do? Some people like, man, my goal was to do. You know, 30,000, 40, 50,000, a hundred thousand, whatever it is. And so you hit that by Tuesday or Wednesday. There's a group of people that will take Thursday, Friday off, go play golf, go to the lake, you know, go, go play. And then there's the other group of people that. We'll say, all right, this is my chance to double my goal. This is my chance to double down. So who are you, which category do you fall in? Uh, so that is a, that's a big question, but the thing is you're you're none of you have hit that yet, just because you made the sale doesn't mean that you've hit that level. It doesn't mean that you're actually getting counted for that, because remember we don't get paid on sales we get paid when it installs. Raise your hand. How many of you have had installs cancel? How many of you have things go get just screwed up in the process. It turns out different than it was supposed to be.Uh, the customer, all of a sudden has talked to somebody else and now they're coming back. Well, you know, let's change the price. Like I'm not, not going to go with you still, if you can't, uh, if you can't match this other price for whatever it is, the plan changes. So that's the question because so sales are cool, installs are cooler cause we get paid when it actually installs right? Um, that's a really, really, really valuable lesson. So when you are going through your process, do not celebrate. We don't need to celebrate at the beginning when the sell is made. Uh, we've got to learn to celebrate when the install goes in and that's not even the end and we celebrate.So I guess the whole point of this podcast is about customers service, don't stop at the sale. If you stop at the sale, you're missing you’re one, you're leaving money on the table. You're not serving your customer the way they need to be served, because the thing is you have to be able to manage it all the way through. It's like even companies that are, have a big team that the people, people buy from people, you know, I know that there's lots of people out there I've heard. You know, the Rick Picard's of the world and the Brad Buckley talk...

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