Three words that encompass Cassie: Authentic, Determined, and Optimistic. Her passion has always been people and making a difference in their day with a simple interaction. Cultivating and building relationships, while adding value to the client experience adds fuel to the fire that drives her. Cassie's daily focus includes implementing innovative processes to reduce churn and collaborating with other teams to increase efficiency and productivity.  Summary Why do you do what you do? The importance of removing the bottleneck. Why change is scary? Cassie's hero.  

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