ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "How emotional intelligence gets you longer-term customers"
Episode Synopsis
Welcome to Season 3! Today, Todd & Casey discuss conscious leadership and its importance in building strong relationships. Explore the idea of being above the line- curious, open, and committed to learning- and being below the line- closed off and committed to being right.
This conversation highlights the significance of emotional intelligence in navigating challenging situations and building trust with customers. The key takeaway is that conscious leadership leads to better relationships, longer-term customers, and improved leadership outcomes.
Takeaways
Conscious leadership involves being curious, open, and committed to learning.
Being above the line leads to better relationships and improved outcomes.
Emotional intelligence is crucial in navigating challenging situations and building trust with customers.
Conscious leaders are able to separate their emotional reactions from their actions and think with clarity in the moment.
Contents
00:00 Introduction
02:17 The Importance of Emotional Intelligence
06:20 Being Above the Line
08:44 Being Below the Line
11:49 Characteristics of Conscious Leadership
18:21 Avoiding Negative Approaches
23:04 Living the Principles in Relationships
27:03 Balancing Scale and Genuine Care
30:31 Nail It Before Scaling It
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
This conversation highlights the significance of emotional intelligence in navigating challenging situations and building trust with customers. The key takeaway is that conscious leadership leads to better relationships, longer-term customers, and improved leadership outcomes.
Takeaways
Conscious leadership involves being curious, open, and committed to learning.
Being above the line leads to better relationships and improved outcomes.
Emotional intelligence is crucial in navigating challenging situations and building trust with customers.
Conscious leaders are able to separate their emotional reactions from their actions and think with clarity in the moment.
Contents
00:00 Introduction
02:17 The Importance of Emotional Intelligence
06:20 Being Above the Line
08:44 Being Below the Line
11:49 Characteristics of Conscious Leadership
18:21 Avoiding Negative Approaches
23:04 Living the Principles in Relationships
27:03 Balancing Scale and Genuine Care
30:31 Nail It Before Scaling It
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
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