ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Check-in: Highlights of our conversation with Maranda Dziekonski, SVP of CS @ Datasembly"
Episode Synopsis
Each Friday, we'll unpack the key points, or dig further into one specific topic, from our Tuesday episode. Repetition is key to learning, and we're here for it.
Summary
In this check-in, Todd revisits four incredible gems from our conversation with Maranda Dziekonski (SVP of Customer Success and Ops @Datasembly), including:
How customer success must evolve in response to current economic conditions
Insight into how Client Success should tie themselves to revenue outcomes and learn how to craft "the minimum necessary experience"
Suggestions for CS can do more than generate revenue through expansion, but also through monetization of their services
Efficiency killers and bringing clarity to your team with clear processes that ensure you stay on the right strategic roadmap
Homework
Get comfortable with process, understand what the right level of process is for your organization. Don't overdo it and don't underdo it.
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Summary
In this check-in, Todd revisits four incredible gems from our conversation with Maranda Dziekonski (SVP of Customer Success and Ops @Datasembly), including:
How customer success must evolve in response to current economic conditions
Insight into how Client Success should tie themselves to revenue outcomes and learn how to craft "the minimum necessary experience"
Suggestions for CS can do more than generate revenue through expansion, but also through monetization of their services
Efficiency killers and bringing clarity to your team with clear processes that ensure you stay on the right strategic roadmap
Homework
Get comfortable with process, understand what the right level of process is for your organization. Don't overdo it and don't underdo it.
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
More episodes of the podcast SaaS Therapy
RECAP: The Path to Customer Success with Lincoln Murphy VP of Customer Experience @ListKit
02/12/2025
The Quality of Your Questions: CS Secrets from the Trenches with Todd Kirk and Casey Trujillo
18/11/2025
Establishing New Success Metrics for Customer Education with Todd Kirk and Casey Trujillo
04/11/2025
The Evolution of Customer Success Strategies with Dan Steinman, Director @ Colson Fellows
28/10/2025
In God we trust