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Listen "S1E21 - Unscripted Sessions ft. Puneet Kataria, CEO of CustomerSuccessBox"
Episode Synopsis
Grow fast or die slow.Puneet is the Founder of CustomerSuccessBox which, you guessed it right, is a customer success platform for B2B SaaS. He has been in the industry for more than 19 years now throughout which he has worked with companies like IBM, Thoughtworks, Kayako.Why Customer Success is becoming an important role in the SaaS industry?Is Customer Success a vital function for a SaaS to determine it's product-market fit?How to stop your customer success role turning into a customer support role?Puneet answered all these questions in this exhilarating episode.Visit Customer Success Box - https://customersuccessbox.com/Connect with Puneet on LinkedIn - https://www.linkedin.com/in/katariapuneet/Visit our website - https://saassessions.com/Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
More episodes of the podcast SaaS Sessions
S9E5 - Building AI Into SaaS the Right Way: Lessons from Megh Gautam, Former CPO at Crunchbase
12/09/2025
S9E2 - How AI is Revolutionizing Attribution for Modern GTM Teams ft. Deepinder Dhingra, RevSure
17/01/2025
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