Customer Service and Guest Experience - Featuring Samantha CoxIn this episode of 'Room for All,' Andrea Comastri and Saraya O'Connell, hosts from Australia's first social enterprise hotel, Hotel Etico, dive into the world of inclusive employment. They discuss the importance of creating opportunities for people with disabilities, particularly in customer-facing roles within the hospitality industry. Joined by Samantha Cox, former EA to Sir Richard Branson and founder of Samantha Cox International, they explore leadership, guest experience, and the impactful training provided at Hotel Etico. Through inspiring conversation and practical insights, this episode showcases how businesses can lead the charge toward inclusion and build meaningful careers. Tune in for a heartwarming discussion filled with personal stories, valuable takeaways, and a touch of fun.00:00 Introduction to Room for All Podcast00:10 Meet Your Hosts: Andrea and Saraya00:35 Mission and Vision of Hotel Etico00:47 Podcast Content Overview01:33 Starting the Episode01:45 Casual Morning Banter02:31 Introducing Samantha Cox03:40 Samantha's Early Life and Travel Adventures07:16 Career Journey: From UK to Australia09:29 Working with Richard Branson10:44 Life on Necker Island24:35 Leadership Insights and Lessons26:04 Leading by Example: The Core of Leadership26:46 Empathy in Leadership: A Strength, Not a Weakness27:48 The Importance of Honest Feedback28:39 Authenticity and Vulnerability in Leadership30:41 The Loneliness of Leadership31:23 First Impressions and Customer Service33:36 Enhancing Guest Experience: Practical Changes38:16 Continuous Improvement and Team Engagement43:47 The Unique Value of Hotel Etico49:03 Wrapping Up: Reflections and Future PlansSend us a text

Ver todos los episodios