Litigation involves people, even if the dispute involves a business and even if it involves a multinational business.  Commercial + insurance mediator and arbitrator, Jean Lawler, discusses two key areas to focus on to manage party expectations in mediation, in order to keep parties moving forward.  Episode highlights include:The steps attorneys can take before mediation to help manage their client’s emotionsHow the mediator can manage emotions during mediation so that the mediation is not derailedThe reasons to pursue factual clarity as a means of ‘reality checking’ in mediationTo connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.comTo read the full episode transcript, please see the Podcast Website. 

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