When a client makes a negative comment about the advice they've been given, should it trigger the official complaints process? That was one of the key questions addressed during a Financial Advice NZ webinar with Insurance and Financial Services Ombudsman Karen Stevens.Stevens says if a client appears to say they're not happy, then they are telling you they have a complaint.She says while some complaints are crystal clear, others may be couched by the client in terms of general unhappiness, and then it is up to the company to delve deeper.Katrina Shanks, CEO of Financial Advice NZ is urging financial advisers to apply for a full license sooner rather than later.“Being a more complex application, it will most likely take longer to process it,” she says.Advisers will need to have a full license by 15 March 2023.Two insurers are offering premium waivers to help support clients affected by the Canterbury floods.Fidelity Life is offering to waive premiums for 3 months, while AIA NZ is offering a one-month waiver on life and health policies.AIA is also fundraising to support World Vision's humanitarian work in India. Locally the firm is donating $30,000 but the global group is hoping to raise $250,000 for the charity.The majority of those who cast a vote in our current poll indicate they do not have access to the support they need to manage their mental health.While voting still has one week to go, the results so far show that 68% are not having their needs met. A modest 16% say they have access to the resourced they need, and a further 16% are not sure if the help they need is available.The poll follows a report out of Australia that indicates that a high proportion of financial advisers are suffering as a result of working under the strain of Covid-19, regulatory change, and other workplace stresses.Chronic health conditions account for more than 80% of all deaths in New Zealand, but more than a third of this health burden is avoidable, says Amy Tribe, CEO of nib Foundation, the charitable arm of health insurer nib New Zealand.To help address the issue, nib Foundation has launched Health Smart Grants, its first Kiwi grant programme. Three grants of $40,000 are available to selected registered charities. Hosted on Acast. See acast.com/privacy for more information.

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