Dr. Saran Heron talks with Dr. Doug Slakey, an internationally recognized transplant surgeon, educator, healthcare professional, and administrator. He is also a professor of surgery at the University of Illinois, Chicago, and the President of Process Health Consulting, a healthcare consultancy. He shares key elements of how care should be provided. Despite knowledge, and training, patient care remains fragmented, frustrating, and expensive, especially from the patient’s perspective. He is the author of “The Process Manifesto: Improving Healthcare in a Complex World.” He shares why putting compassion into medicine is necessary for better outcomes.

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