What if I told you that your contact center could become your biggest sales channel? In this episode, we're unlocking the power of chat sales and showing you how one major consumer electronics brand went from a 5% to a nearly 27% conversion rate by rethinking how they engage with consumers online. Join Michael and I as we break down how to turn traditional care agents into revenue, generating sellers how to use chat proactively and reactively, and why hiring for energy, not just empathy is the key to contact center sales success in 2025.

Ver todos los episodios