Under the big umbrella of customer research there are several methods through which you can learn and  know your target audience. However, usability testing due it its quick and less expensive nature is the most popular of all among technology teams to create usable solutions. In this episode, I am joined by Monica Ferro, a seasoned user researcher who is currently working as Senior UX Research Analyst at CME Group. Monica shared her experience and knowledge on how can teams get better at the sessions of learning from their customers.

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