Check out the full writeup here.Topics discussed in this episode:Hunt a Killer uses ongoing surveys down to the cohort level to really understand the customer journey and dig up various pain points that customers have every step of the way.They leverage NPS to directly influence the product roadmap. They prioritize what they can do broken down by small and quick wins all the way to longer-term initiatives to really drive customer satisfaction.Mary Emphasizes the importance of onboarding and customer experience. If you build a product that your customers absolutely love, they'll come back.This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space.

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