"The Customer Is Always Right" - perhaps this is the most famous retail quote. But is it true? In this episode, we'll explore some of the widely believed myths and frequently used mottos. In the build up to the inaugural Productivity & Transformation event, Oliver Banks is joined by Rethink Productivity's Simon Hedaux to test and reflect on these phrases. Listen to this episode of the podcast to discover:Why the customer isn't always right. How it's easy to get your KPIs wrong and what that can do for your business. And how you can attend Productivity & Transformation 2022. Full show notes at www.obandco.uk/192.

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