How Agentic AI is Powering the Next Era of Retail & CPG Operations

Retail and Consumer Pulse
14/10/2025 39 min Episodio 11
How Agentic AI is Powering the Next Era of Retail & CPG Operations

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Episode Synopsis

In this episode of Retail and Consumer Pulse, Paul Morrison, head of WNS Retail and Consumer Practice in Europe, speaks with Vin Kumar, AI Enablement & Digital Operations Leader at The Hackett Group. Together, they decode what Agentic AI really is, unpack its three defining capabilities — reasoning, orchestration and adaptive execution — and explore how it is re-shaping operations in retail and consumer goods.

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