12 Moments of Truth

25/11/2019 7 min Episodio 12

Listen "12 Moments of Truth"

Episode Synopsis

Identifying the touch points for guests and the expectations around those help to standardize guest experience. But to truly provide an exceptional, memorable, experience we need to think not just service but overall experience. Before, During, and maybe even after.
This episode is sponsored by www.BlueHost/track/MODNation
Restaurant MOD is produced by https://www.DoubleSat.com