ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Defining and Building Client Loyalty"
Episode Synopsis
I spoke with Susan Duncan, a law firm management consultant, who helps firms and lawyers develop more business through client service and loyalty programs, She is also the author of Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. We discussed how she defines client loyalty, the challenges to earning it, and strategies for solidifying stronger relationships with clients in a post-pandemic environment.
More episodes of the podcast Reinventing Professionals
The Future of Legal Payments
07/11/2022
Reimagining Lateral Recruiting
04/11/2022
E-Discovery for the Rest of Us
26/10/2022
Digital Transformation in Europe
24/10/2022
In God we trust