If Albert Mehrabian is right and only 7% of communication are the words that we use, what is the other 93 %? In this episode Kerry and Simon from the ReImagine Law team get under the skin of what is involved in the two way process of communication. How do you make sure that you are totally present in the conversation, and really listen to the other person? And what difference does tone and body language make?This episode explores whose responsibility it is to make sure the other person ‘hears’ and why does Simon not consider an email as communication? Are your own views on communication holding you back from being a great communicator?Useful resources- on Albert Mehrabian’s 7-38-55 Rule of Personal Communication: https://www.rightattitudes.com/2008/10/04/7-38-55-rule-personal-communication/- 70% of business mistakes are due to poor communication says US Firm Gartner: https://www.careeraddict.com/the-importance-of-effective-communication-in-the-workplace

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