How UNHCR Uses AI to Transform Refugee Services with Hovig Etyemezian | RegulatingAI Podcast

10/07/2025 21 min
How UNHCR Uses AI to Transform Refugee Services with Hovig Etyemezian |  RegulatingAI Podcast

Listen "How UNHCR Uses AI to Transform Refugee Services with Hovig Etyemezian | RegulatingAI Podcast "

Episode Synopsis

In this episode of the RegulatingAI Podcast, we speak to Hovig Etyemezian, Head of Innovation at UNHCR, the UN Refugee Agency. From fieldwork in Mosul to AI-powered systems in Geneva, Hovig shares a compelling narrative of innovation, ethics, and resilience in refugee services. 🎯 Key Takeaways: How UNHCR uses AI to process refugee feedback at scale Why chatbots, messaging apps, and call centers are critical digital tools The balance between automation and “human in the loop” care Refugee-led innovation programs and grassroots solutions Ethical safeguards and the importance of not “parachuting” tech solutions 💬 A conversation that humanizes AI and shows how responsible innovation can restore dignity to displaced communities. Resources Mentioned: https://www.linkedin.com/in/hovig-etyemezian-9b33994/ 

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