Jillian Kendrick shares her 5 steps to creating unforgettable customer experiences. Jillian's big ideas: "We need to acknowledge that our customers are there and tell them we appreciate them." "You can not just meet but also set the expectations of your customer." "If you don't set the expectation for your customer, the customer will set it for you and you will never meet it." "If you make sure you are taking care of people, and coming from a place of service, you will create raving fans." Find Jillian at informedmarketingsolutions.com and https://www.facebook.com/JillianRosich.

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