Topics:

Population Health
Misaligned Incentives
Expert Medical Opinions
Treatment Decision Support
Evidence-Based Outcomes
Concierge Services
Health Advocate
Consumer experience

 
In this episode, Michael introduces you to Dr. Gus Crothers, Medical Director of Clinical Personnel of Grand Rounds. Join us as we discuss how Grand Rounds provides employees and their families with expert second opinions and the technology, information and concierge support they need to find the highest quality physicians and most appropriate care for their specific conditions.
Here’s a glance at what we discuss in this episode:

Dr. Crothers’ medical background, and why he joined Grand Rounds as the Medical Director of Clinical Personnel
How misaligned incentives within our health system lead to the treatment of symptoms rather than the root cause of the illness
How waste is actually built into the healthcare system and patients are not armed to be good healthcare consumers
The unique story of how Grand Rounds was founded and the access to care the organization provides to employees
How Grand Rounds’ implemented and digitized an “Expert Medical Opinions” service that made the process of getting a second opinion easy for the consumer
The number of Expert Medical Opinions that result in a change of treatment plan or diagnosis for the patient and how that results in savings to a health plan
Specific criteria that Grand Rounds uses to identify physicians to participate in their Expert Medical Opinion panel  
The importance of quality of care on cost and how Grand Rounds is helping patients identify high-quality physician and facilities for their specific ailments
How referral patterns and practices of most physicians fail to take quality into consideration
How Grand Rounds created the “Office Visit” service that uses data and quality measures to identify the best physicians and provides a concierge service to patients
The Grand Rounds “Clinical Guide”, a treatment decision support service that is lead by a dedicated care team that includes a care coordinator, record specialist, and a staff physician to guide the employee through this process
Why Grand Rounds’ net promoter score reflects their successful service model
The specific qualities and services that set Grand Rounds apart from other expert opinion and advocacy vendors...

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