Charlie Holland, the recently-named Reapit Australia and New Zealand regional chief executive, chats with Momentum Media's Grace Ormsby for the latest episode of REB's Proptech Pulse. Charlie shares the behind-the-scenes of Reapit's acquisition of the award-winning proptech firm Console Group and talks about how the key to any digital transformation lies in having a customer-centric approach. He also reflects on what advancements the strategic initiative can bring to the table while unpacking how the consolidation of digital ecosystems will help deliver a holistic customer journey – enabling them to provide a top-notch end-to-end service that will ultimately drive growth.  In this episode, you will hear:   Why financial due diligence is important for any pivotal business move   How to provide consistent customer service even during uncertain times     Ways that proptech firms can leverage strategic business initiatives such as mergers and acquisitions To learn more about Console and its award-winning software, make sure to check them out at https://www.console.com.au. Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.  

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