Risk-taking, creativity, and seven calendars: How a Customer Success leader navigates career, growth, and motherhood

04/03/2025 19 min Temporada 4 Episodio 1
Risk-taking, creativity, and seven calendars: How a Customer Success leader navigates career, growth, and motherhood

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Episode Synopsis

How do you balance leading a team of 12, pursuing studies, and being a parent—all at once? In this episode of Real Talks, Lauren McMichael, Sr. Manager in Customer Success, shares her journey and the tips she’s collected along the way.  Before joining a Customer Success team at Dynatrace five years ago, Lauren worked in various marketing and sales roles across different industries. Now, she is leading a team of 12 Customer Success Managers–all while completing a leadership course at Yale and becoming a mom for the third time. In this conversation, she talks about:   How taking risks and switching paths can lead to a fulfilling career  Why creativity plays a big role in a job you wouldn’t expect The power of a rhythm in your calendar  Enjoying the episode? Leave us a comment on Spotify, or rate it on Spotify or Apple Podcasts. Where to find us:    Connect with Sue Quackenbush on LinkedInConnect with Lauren McMichael on LinkedInDiscover the opportunities at Dynatrace and take your career to the next level: careers.dynatrace.com

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