ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Five Lessons from the Synergy Auto Juneteenth Crisis"
Episode Synopsis
In this episode of Ratchet+Wrench Radio, Group Editorial Director Chris Jones discusses a situation that every shop owner needs to understand—how to handle a customer fallout before it goes viral.
Synergy Auto Care in Wilson, North Carolina, made national headlines on June 19 after a Black customer walked out over employees' dismissive comments about Juneteenth.
We're going to break down exactly what happened and give you five concrete lessons that could save your shop from a similar crisis. Because in today's connected world, one bad moment can undo years of reputation building.
Synergy Auto Care in Wilson, North Carolina, made national headlines on June 19 after a Black customer walked out over employees' dismissive comments about Juneteenth.
We're going to break down exactly what happened and give you five concrete lessons that could save your shop from a similar crisis. Because in today's connected world, one bad moment can undo years of reputation building.
More episodes of the podcast Ratchet+Wrench Radio
Gearing Up for SEMA with Tom Gattuso
22/10/2025
The "I Will" Attitude
17/10/2025
Who is Rob the Blonde Mechanic?
15/10/2025
Long Live Your Story
08/10/2025
Lead From the Frontlines
19/09/2025
In God we trust