In this episode, we sit down with Chris Hood, a seasoned customer experience expert, to discuss the critical steps management should take in the event of a cybersecurity breach. Chris offers valuable insights into building and maintaining customer trust, effective communication during crises, and leveraging AI to enhance cybersecurity. Perfect for business leaders, technology enthusiasts, and anyone interested in the intersection of cybersecurity and customer experience. Don't miss this engaging conversation filled with practical advice and real-world examples. 00:00 Introduction to the Ransomware Rewind Podcast 00:03 Meet Chris Hood: Customer Experience Expert 00:57 Understanding the Human Side of Cybersecurity 04:06 The Importance of Customer Trust During a Breach 05:36 Challenges in Rebuilding Trust Post-Incident 08:09 Examples of Good and Bad Customer Experiences 13:24 The Role of Call Centers in Customer Experience 18:07 Leveraging AI in Cybersecurity 20:07 The Concept of Zero-Factor Authentication 23:13 Password Security and Best Practices 26:08 Career Opportunities in Cybersecurity 26:46 Cybersecurity Summer Camp Experience 27:34 Proud Parent Moments and Financial Challenges 27:57 Where to Buy the Books 28:22 Target Audience for the Books 29:47 Favorite Stories from the Books 32:40 Advice for Leaders After a Breach 34:25 Importance of Backups in Cybersecurity 39:57 Good Customer Experience Examples 44:53 The Cost of Customer Churn 45:24 Conclusion and Final Thoughts Hosts: Joe Erle, Cyber Group Practice Leader at C3 Insurance X / https://x.com/joe_erle Tiktok / https://www.tiktok.com/@itscyberjoe Insta / https://www.instagram.com/itscyberjoe/ Meta / https://www.facebook.com/joeerle/ LinkedIn / https://www.linkedin.com/in/joeerle/ Questions about cyber insurance? Email [email protected] Get the 14 Steps to protect your data here: https://c3insurance.com/secure-your-companys-data/ Mike Dowdy, Cloud Solutions Consultant LinkedIn / https://www.linkedin.com/in/mikedowdy/ Chris Hood Website / https://chrishood.com Insta / https://www.instagram.com/chrishood.ig/?hl=en LinkedIn / https://www.linkedin.com/in/chrishood 

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