Sir Richard Branson once famously said, "Take care or your employees and they will take care of your business." Many business owners give this idea lip service but don't really focus on empowering their front-line customer service people the way that Sir Richard or other fabulously successful entrepreneurs do. That's why I'm so excited to have none other than The Customer Service Doctor, Dr. Kelly Henry, join me on Radio Free Enterprise this week. Dr. Henry's book, Define And Deliver Exceptional Customer Service, is a must-read for every business owner who has workers interfacing with - and solving problems for - their customers. After all of the effort we go through to attract and do business with new clients, why don't we work harder to keep them as long-term sources of repeat and referral business? Dr. Henry knows the answer to that and many other perplexing questions about the state of customer service among businesses of all sizes around the world. Please join us this Thursday at 10:00​ as we stream live right here. Learn more about The Customer Service Doctor: https://DrKellyHenry.com​ Buy Dr. Henry's book: https://amzn.to/3v9yjZA

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