Radically Personal

Radically Personal

Por: Gladly
Radically Personal is a podcast for CX leaders who refuse to compromise. Hosted by Gladly founder Joseph Ansanelli, each episode explores how the world's most customer-centric brands are using AI to deliver both radically efficient operations and personal experiences. From scaling small teams or expanding enterprise-level efforts, we dive into the strategies, tools, and leadership philosophies shaping the future of CX.
20 episodios disponibles

Latest episodes of the podcast Radically Personal

From store floor to C-Suite, and how a 30-year Crate & Barrel veteran turned service into revenue 16/12/2025
Scaling sustainability and service with AI at PACT 29/10/2025
Unleashing AI to Scale Happiness and Loyalty at BARK 10/01/2024
Zenni Optical’s 20/20 Vision for Exceptional Customer Service 14/11/2023
Stellar Service and Resiliency Guide Farmgirl Flowers 01/07/2022
How KURU Footwear Provides World-Class Anticipatory Experiences 24/05/2022
How Breeze Airways Merges Technology with Kindness to Transform the Airline Industry 01/04/2022
How Ulta Beauty’s Guest-Centered Approach Transforms the Beauty Industry 22/02/2022
TUMI: Designing for World-class Experiences 26/01/2022
CHUBBIES: Building a Community of Advocates and Creating Customers for Life 01/06/2021
CRATE & BARREL: Driving Revenue Through the Contact Center in Today's Digital World 14/04/2021
ALLBIRDS: Changing the World, One Step at a Time - Bonus Episode 13/12/2020
ALLBIRDS: Changing the World, One Step at a Time 06/12/2020
THE YES: Building the Best Shopping Experience in Fashion 10/06/2020
NATIVE SHOES: Building a Lighter, More Radically Personal World 22/04/2020
JOANN: A Radically Personal “creative happy place” 25/03/2020
ANDIE: Building a brand that feels like a friend 04/03/2020
PORSCHE: A legendary experience to match a legendary vehicle 19/02/2020
JETBLUE: Bringing humanity back to air travel 05/02/2020
Introducing “Radically Personal” 24/01/2020
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA