Questions for now - Compelling perspectives on digital CX

Questions for now - Compelling perspectives on digital CX

Por: TELUS Digital
Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
35 episodios disponibles

Latest episodes of the podcast Questions for now - Compelling perspectives on digital CX

What five questions should CX leaders ask to improve customer outcomes in 2026? 29/12/2025
What are the AI compliance trends leaders can’t ignore in 2026? (feat. Jeff Brown and Natália Fritzen) 11/12/2025
How do customer success leaders become strategic partners? (feat. Kelly McGuire and Tom Pelisson) 18/11/2025
Why do satisfied customers leave? (feat. Joey Coleman and Brian Breslin) 29/10/2025
Why should CX leaders care about data neutrality? (feat. Amith Nair and Prof. Renato Vicente) 23/09/2025
Presenting: AI Unraveled — The Future of AI Safety Testing 03/09/2025
Are you leaving revenue on the table in customer experience? (feat. Cami Ferreira and Richard Bledsoe) 27/08/2025
Presenting: What The Fraud? — The business of trust 07/08/2025
How can you alleviate cost pressures in customer experience? (feat. Adrian Swinscoe & Jelena Bajic) 28/07/2025
How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com) 23/06/2025
What trends are shaping trust and safety programs in 2025? (feat. Peter Ryan and Ljubiša Velikić) 29/05/2025
How can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick) 29/04/2025
Is automation the key to more human, personalized experiences? (feat. Bal Mahal and David Wachs) 20/03/2025
Is experience management the new customer experience? (feat. Ian Golding and Diane Magers) 25/02/2025
The era of AI-driven personalization is here. What now? (feat. Mark Abraham and David Caudle) 28/01/2025
What big questions should CX leaders ask to improve customer outcomes? 12/12/2024
How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot) 21/11/2024
How can leaders win and optimize investment in CX? (feat. Jeannie Walters, Mark Raffan and Alain Méric) 30/10/2024
How can you maintain customer affinity while rebranding? (feat. Billie Loewen and David Soberman) 26/09/2024
What does customer loyalty look like in the age of AI? (feat. Shep Hyken and Colin Shaw) 27/08/2024
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