In this episode Dra. Karla Silva talks about her research with managerial professionals and support staff at HSIs. Her findings indicate that these practitioners are often the people on the ground implementing servingness at HSIs, yet they are overlooked in the servingness research, not invited to the HSI conversations on campus, and don’t feel like they are part of servingness efforts. They also feel overworked and underpaid, yet the majority are women and Black, Indigenous, People of Color with a great level of commitment to serving minoritized populations. Karla shines an important light on this essential group of staff members at all HSIs, and asks us to consider how we are serving them. Dra. Silva, who is a first-generation college graduate, Chicana, daughter of immigrants, mama, scholar-practitioner, serves as the Director of HSI Initiatives at the University of Arizona. In addition to her research, she shares some of the secrets to doing intentional servingness work and the importance of having a permanent HSI Director on campus. We explore important topics like engaging alumni and working with private foundations and corporations to support servingness efforts.

Guest: Dra. Karla Silva (She/ Her/ Ella), Director, Hispanic Serving Institution Initiatives, University of Arizona
Social Media: 
X: @DraCruzeSilva
LinkedIn: https://www.linkedin.com/in/karla-cruze-silva-phd-b110b958/
APA Citation: 
Garcia, G.A. (Host). (2024, March 10). Elevating Managerial Professionals & Support Staff in Servingness (No.404) [Audio podcast episode]. In ¿Qué pasa, HSIs?. https://www.ginaanngarcia.com/podcast/ 
Attachments / Show notes:
https://hsi.arizona.edu/

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