Today we meet Thomas Essl. We talk about his experience working in start-up, agency, and big-tech environments as a designer, and the pros and cons of each. We talk about the importance of inner sourcing, and how to scale technical assets like code as a reusable knowledge resource. Thomas also explains the importance of end-users when creating AI solutions - and how empathy for their role and needs is essential to ensuring the adoption of advanced analytics within an organization.See www.mckinsey.com/privacy-policy for privacy information

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