On this episode of Quality Time with MoreSteam, host Dan Swartwout sits down with Dr. Mary Reich Cooper and Michael Anderson from the Jefferson College of Population Health at Thomas Jefferson University. The conversation explores how Lean Six Sigma and operational excellence are put to work in healthcare settings. Michael is a Lean Six Sigma Master Black Belt. Mary brings experience as a physician and holds a law degree. Their unique backgrounds shape the way they tackle challenges at Jefferson, from managing change to finding better ways to support patients and staff. This episode also looks at the realities of standardizing care in a people-focused environment and the ongoing effort to improve handoffs in healthcare. With a few nods to football (Fly, Eagles Fly) and life in Philadelphia, you will get a look at continuous improvement in action at one of the country's leading academic health institutions.   In this episode, you will hear about: 2:46 - Medicine, Law, and Lean Six Sigma 5:53 - Informatics 7:26 - Leveraging diverse backgrounds while collaborating 11:40 - Healthcare and "widgets" 13:14 - Lean Six Sigma and patient safety 15:56 - Advice for other healthcare organizations 18:44 - Using Lean Six Sigma to fight staff burnout 20:40 - Continuous improvement in the healthcare curriculum 22:08 - What healthcare can learn from other sectors 23:16 - Handoffs in healthcare 25:32 - Future trends in process improvement and healthcare   Additional Resources: Michael Anderson on LinkedIn Dr. Mary Reich Cooper on LinkedIn The Jefferson College of Population Health MoreSteam's Process Playground MoreSteam's YouTube Channel Quality Time With MoreSteam on Facebook Quality Time With MoreSteam on Instagram Quality Time With MoreSteam on LinkedIn MoreSteam's Website Subscribe to MoreSteam's Newsletter MoreSteam on LinkedIn Dan Swartwout on LinkedIn   Subscribe to Quality Time With MoreSteam Apple Podcasts Spotify Amazon Music YouTube

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