In this episode of Quality Impact, host Rashad Issa speaks with Graham Upton, Technology & Innovation Director and Chief Architect at Capgemini Engineering. Drawing on experience from aerospace to pharmaceuticals, Graham shares how quality must evolve to keep pace with Industry 4.0. From embedding quality in R&D to balancing bold innovation with rigorous standards, he discusses AI, agile, and future skills that will shape the profession. Discover why quality professionals need to think differently and act earlier to drive trust, resilience, and innovation across industries.

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