This week, Tom chats with Kacy Smith, General Manager of James Griffith Salon, and Tina Ruiz, Operations Director and Managing Partner of Ruiz Salon Group. Kacy, who has spent the past 11 years growing within James Griffith Salon, shares how a front-desk role transformed into a calling rooted in teamwork, healthy challenge, and genuine connection, fueling her passion for creating a culture where both teams and clients feel cared for.Tina brings a contrasting yet complementary perspective, drawing on her Marine background to bring discipline, strategic clarity, and operational excellence to Ruiz Salon, while also exemplifying commitment through achievements like completing an Ironman. Together, they offer insights into leadership, culture, and continuous improvement — grounded in Kacy’s heart-centered approach and Tina’s systems-driven expertise.

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