In this episode, I am joined by Keira Cumberland: Founder of Pilates Collective, Pilates Educator, and practicing California Attorney. We dive into what to do as a business owner when you receive a negative review. From managing your initial reaction to crafting a thoughtful response, Keira shares strategies for turning negative feedback into an opportunity to showcase your professionalism and care. We discuss how to protect your brand’s reputation, foster trust with clients, and approach criticism with a growth mindset. Connect with Keira Cumberland: Keira Cumberland Instagram Pilates Collective Website Pilates Collective Instagram Pilates Teacher Training Courses   Connect with Dr. Michelle Hamilton:Dr. Michelle Hamilton InstagramDr. Michelle Hamilton WebsiteDr. Michelle Hamilton Fitness InstagramZen Den InstagramZen Den Website 

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