Psychology of Customer Success

Psychology of Customer Success

Por: Rachel Provan
Humans don’t think and act like computers.  So why are you setting your CS strategy based solely on logic?  Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.  
28 episodios disponibles

Latest episodes of the podcast Psychology of Customer Success

Let's Talk Failure - and why you need it! 04/12/2025
From Junk Drawer to Revenue Engine: How Psychology Transforms CS Teams 30/06/2025
Mind Games: Using Psychology to Boost Customer Success 15/11/2024
When You’re Promoted Above Your Peers 09/10/2024
Helping Sells - Mastering the Art of Consultative Customer Success 28/08/2024
Onboard Yourself Like a Leader - The Ultimate 30-day Checklist 14/08/2024
Gainsight's Easton Taylor on the Power of Human-First Leadership 31/07/2024
Outsource Your Brain: Productivity Tools for Customer Success Professionals 17/07/2024
The Hidden Cost of Task Switching 26/06/2024
The Secret Weapon for Getting Raises and Promotions 12/06/2024
What it Takes to Make it to Executive Leadership 15/05/2024
How to "Manage Up" 01/05/2024
The Loyalty Trap: Are You Fooling Yourself? 17/04/2024
The Psychology of Customer Onboarding 10/04/2024
How to Improve Employee Morale (When You Can't Give Them A Raise!) 27/03/2024
Why your SMART goals aren't working 20/03/2024
It's a Trap! (a.k.a. "My CEO LOVES Customer Success") 13/03/2024
What Your Customers Aren't Telling You 06/03/2024
The Language of the Executive Suite 28/02/2024
Dealing with Imposter Syndrome 07/02/2024
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