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Listen "Relationship Shift Between Brands and Consumers - Joanna O’Connell, VP and Principal Analyst, Forrester Research"
Episode Synopsis
Joanna O’Connell, VP and Principal Analyst, Forrester Research, dives into the shifting trends in the relationship between consumers, brands and content publishers. She discusses the challenges of navigating these changes as a communicator. Joanna emphasizes the importance of looking at different communications and marketing channels as a whole, rather than separate entities. She also highlights the increased need for data transparency and using data for value creating experiences.
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