What happens when a property manager turns tragedy into purpose and a book into a movement?In this episode of Property Management Frame Breakers, Pablo Gonzalez sits down with PM coach and author Jo-Anne Oliveri to explore how the future of property management will be won, not by those clinging to the past, but by those courageous enough to lead through change.From writing a book before AI was even a thing, to rewriting it with AI today, Jo-Anne shares her deeply personal journey, bold industry observations, and unapologetic belief that the biggest threat to property managers isn’t AI, it’s irrelevance.Together, they unpack:💥 Why AI is your “forever teammate,” not your replacement📚 How publishing a book created a brand and a client filter🔁 What it means to shift from task-based to trust-based service🛠 Why maintenance isn’t hard, managing expectations is🧠 How emotional intelligence and AI can finally coexist at scaleThis episode is part wake-up call, part roadmap, and part manifesto for a new era of PM, where clarity replaces chaos, and courage replaces fear.🎧 Listen now and discover how to build the business that builds you back.🌟 Stay Connected with Us:🤝 Connect with Jo-Anne Oliveri on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:02:35 Turning Pain into Purpose from Tragedy and Clarity05:28 A Broken System that Sparked the Blueprint08:12 The Trust-Based Business Revolution11:30 The Industry Crossroads - AI or Irrelevance14:20 The Maintenance Myth (And Why It’s Already Solved)17:16 From Process to Personalization (The New Role of PMs)20:34 Who’s Leading PM Into the Future? Scar vs. Wound23:05 Leading with Courage and Why Start Now24:12 Why AI Isn’t the Threat—Self-Preservation Is25:10 Teaching AI to Speak Your Voice25:55 Why PMs Must Redesign Their Teams Around Tech26:30 The Business That Builds You Back

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