In this episode of the Process Debt Podcast, Chris and Toby try to do the simplest thing imaginable: log into Wix and update a profile. Twenty minutes later, they’re knee-deep in password resets, missing emails, and a password manager having an identity crisis.What starts as a quick task turns into a perfect snapshot of modern knowledge work — where tools don’t behave, assumptions break, and “just click reset” becomes the new workplace hazing ritual. Along the way, they contrast digital collaboration with the straightforward clarity of physical work and explore why small process friction snowballs into big frustration.If you’ve ever lost half a meeting trying to get everyone into the same document, this episode will hit home. And it’s a reminder: most collaborations don’t fail because people can’t work together… they fail because the system quietly gets in the way.Tune in for laughs, stories, and a surprisingly deep look at why simple collaboration often isn’t simple at all.

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