What does Six Sigma have to do with your inbox, your slide decks, or your endless meetings? In this episode, Chris and Toby break down the meaning behind “Sigmas” — from factory floors to knowledge work — and ask a provocative question: how many errors per million does your team tolerate before calling it “good enough”? From polished PowerPoints to unpredictable processes, they explore why consistency in knowledge work is so rare, why novelty often hides defects, and why sometimes a little imperfection still moves the mission forward.

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