One year of Process Debt is officially in the books! 🎉 In this milestone episode, Chris and Toby take a surprising detour from discussing Wall Street internships to exploring a lollipop factory in Boise, where defects are easy to spot (nobody wants a half-melted Rodman Pop). However, in knowledge work, defects often hide in plain sight.What qualifies as a "bad lollipop" when your day is filled with emails, PowerPoint presentations, meetings, and dashboards? Is novelty the same as productivity? How can you determine if you're producing valuable outcomes or just cluttering the system with appealing but ineffective work?Join us as we delve into why defining what is "good" in knowledge work is challenging, how invisible waste sneaks into our calendars, and why applying Six Sigma principles to PowerPoints might not be as outrageous as it seems.

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