ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "S1 Ep134: The Weird Customer Quirk That Changed Everything"
Episode Synopsis
Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very personal emails to its customer service team. Why? The answer totally transformed the business.
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