Ozge Ozcan is responsible for all customer success functions including Technical Account Management, Product Reliability & Support, Education, Documentation, and Professional Services. She speaks to us about the convergence of  Professional Services & Customer Success organizations to optimize customer experience, including the modern metrics that should matter to retain customers.  Follow Precursive on: Linkedin: https://www.linkedin.com/company/precursive Twitter: https://twitter.com/precursive Facebook: https://www.facebook.com/precursive/Youtube: http://ow.ly/RPxH50Chv9k

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