Working in retail and in customer facing roles comes with its own set of challenges. We dive into coping mechanisms, closing a sale and identifying when you're being worked over, Apple's Genius Training manual and the effectiveness of tipping.With Vic Hudson and John Chidgey.Related Links:

Gizmodo: Apples Secret Employee Training Manual
Banning Tipping At My Restaurant
Tipping (PDF)
Does Tipping Improve Customer Service?
Dick Smith Electronics
Stephen Covey: Habit 1

Closing (Sales)
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