Redefining Retail

Pomodoro Breaks
09/01/2026 22 min

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Episode Synopsis

Redefining Retail by Kotler and Stigliano presents ten guiding principles for navigating the volatile post-digital Retail 5.0 era. It addresses market complexities, blurring B2B and B2C boundaries, and rapid technological disruption (AI, IoT). The book emphasizes optimizing the customer journey through an "optichannel" approach, balancing technology with authentic human connection, and focusing on purposeful, customer-centric strategies for sustainable retail growth.
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