Intelligent Automation is the cornerstone of successful Digital Transformation, transitioning from Robotic Process Automation to integrating advanced AI and Machine Learning. IA programs enhance operational efficiency, drastically improve customer experience, and boost financial performance by reducing costs and mitigating enterprise risk. Achieving sustainable success requires strong governance frameworks, establishing an IA Center of Excellence, and fostering an Enterprise Automation mindset. The evolution toward Agentic AI demands strategic Process Automation Architects to guide organizations in becoming Digitally Native.

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