We’ve all had it happen: you write something that feels perfectly harmless, but the other person takes it the wrong way. A few misplaced words, or more accurately, a missing tune can completely change how your message lands. That difference between what we mean and what’s heard can make or break our communication.

In this quick, five-minute Pocket Sized Pep Talk, I’ll share a personal story that highlights how intent gets lost when the “tune” is missing. You’ll hear why both written and spoken communication need more than just the right words, and what you can do to make sure your message is received the way you intend.

Ver todos los episodios